Other Personal Services

At Tompkins Bank of Castile, your security is our top priority.

That’s why we have partnered with Trusteer, an IBM Company, and leading expert in financial security, to offer Trusteer Rapport online fraud protection software, customized to protect users of Tompkins Bank of Castile Online Banking – at no cost to you.

Trusteer Rapport is online fraud and identity theft protection software that protects your User ID, password, and other information from fraudsters.  It also helps prevent malware and fraudulent websites from stealing this sensitive information.

Trusteer Rapport is a lightweight security software solution that protects web communication between enterprises, such as banks, and their customers.  It implements a completely new approach to protecting customers. By locking down customer browsers and creating a tunnel for safe communication with the online website, Trusteer Rapport prevents Man-in-the-Browser malware and Man-in-the-Middle attacks. It also prevents phishing via website authentication to ensure that account credentials are passed to genuine sources only.

Industry analysts at Online Banking Report described Trusteer Rapport as “...a major boost in fraud protection...” and named Trusteer Rapport “Best of the Web.”

Trusteer Rapport Overview:

• Keeps your computer's connection with our website safe so criminals can't access it when you’re using Internet Banking.  Trusteer Rapport can also be used to protect other sites where you use financial information, such as online shopping.
• Trusteer Rapport should be downloaded to each PC or MAC you use to access secure websites, with a login ID and password, to help protect you from Malware, Phishing, Pharming, Session Hi-jacking, and Keylogging.
• Works in conjunction with your anti-virus software and firewall to provide an extra layer of protection.
• Takes only moments to download and install.  It begins protecting immediately upon installation with no need to restart your computer.
• Works with the major browsers: Supported Platforms
• Does not interfere with your computers normal processes; runs quietly in the background.
• Alerts you when you visit a fake website that looks like the Tompkins Bank of Castile site, which may result from Phishing and Pharming.
• No special connection or maintenance required. As future updates become available, they are pushed to Trusteer Rapport automatically at no charge.
• Free to our Consumer and Commercial Internet Banking clients. Log into Online Banking to download now.  
  

Learn more about Trusteer Rapport security software.

Note: By downloading and installing Trusteer Rapport security software you agree with all Trusteer terms and conditions.  Tompkins Bank of Castile is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport security software should be directed to http://www.trusteer.com/support. 

TRUSTEER RAPPORT SUPPORT

Free Online Support

Thousands of our clients have already successfully downloaded Trusteer Rapport and are using it to protect their online transactions. While very few have experienced issues, we want to remind you that Trusteer provides free online technical support.

If you experience an issue in using Rapport, it is very important for you to first contact Trusteer support or call our Online Banking at 1-888-300-0110 to ensure that the issue is diagnosed properly. (In the few instances where customers have had difficulty, most were resolved simply by adjusting a setting within the software.)  

A Frequently Asked Questions section is available for customers who require further information.

If you are having trouble downloading Trusteer Rapport, contact us and let us know.

Through our International Services Department, you have access to the following products and services.

SWIFT Wires

This allows us to send and receive funds internationally – speeding up the wire transfer process and simplifying the tracking of these funds.

Foreign drafts while you wait

Stop in at any branch location and we’ll have your foreign bank draft ready in just a few minutes. We also accept them for deposit.

International ACH transactions

Electronic ACH payments are the fastest and least expensive way to receive payments. 

If you are reordering checks, receiving a wire transfer, setting up direct deposit or automatic payment, or telling the IRS to direct deposit your tax refund, you will likely be asked to provide Tompkins Bank of Castile's routing number, as well as your checking account number.

Tompkins Bank of Castile's routing number is 022306818.

Both the routing number and your account number are printed on the bottom of your checks.

Please note that your Tompkins Bank of Castile's checking account number is 10 digits.

Checks or deposit tickets running low? You may place your order online if you have previously ordered checks through Tompkins Bank of Castile and want checks beginning with the next sequential check number, and have no imprinting change.

Reorder Personal Checks

Instructions

Easy step-by-step instructions to help you make the switch. 

Conversion Checklist

Use this checklist to manage your switch and help determine which of the forms below you need to use.

Existing Account Closing Form

Use this form to notify your current bank to have them transfer your account balances to your new Tompkins Bank of Castile account.

Direct Deposit Authorization Form

Use this form to notify companies (employers, Social Security, government agencies) to switch your direct deposit to Tompkins Bank of Castile

Automatic Payment/Deposit Switch Form

Use this form to notify payees (utilities, insurance companies) who automatically take payments from your checking account to redirect withdrawals to Tompkins VIST Bank

Account Balance Worksheet 

Use this form to balance your old check register and determine what is available for transfer to your new Tompkins Bank of Castile account.

Federal Benefits Payments

Use this form to notify the government to direct deposit social security, veteran's benefits, etc. to your new Tompkins Bank of Castile account.

All forms in one easy PDF 

Instructions, checklist and all of the above forms in one easy PDF document.

Need help with your switch? Please contact us for assistance.

To view and print these PDF documents, you must have Acrobat Reader installed on your computer. You can get Acrobat for free here.