
Business Banking FAQ
We've Gathered Some Frequently Asked Questions
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Administrators have access to the user settings, including adding, editing, deleting, and approving company users in Treasury Management. Administrators also have the ability to set entitlements and limits for all users, increasing the security of the platform. They also have the ability to restrict login access based on IP address and time of day.
Super Users have access to all accounts and transactional permissions enabled for the company.
In order for a user to have access to user settings and all transactional functions, the user should be set up as both an “Admin” and a “Super User.”
Users are provided entitlements to perform certain actions (such as ACH, Wires, etc.) by Admins.
Out of Band Authentication is an additional security feature in place for your protection. All users with ACH and Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.
- If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
- If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
- Email is not an option to receive the code.
If you are an Administrator, you will also need to follow this process each time you set up or modify a user.
This is called Out of Band Authentication, and is an additional security feature in place for your protection. All users with ACH origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.
- If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
- If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
- Email is not an option to receive the code.
- If an uploaded file contains an error (extra spaces, blank beneficiary name, etc.), it will be rejected and the file will need to be corrected and uploaded again.
- The ACH file name cannot be more than 50 characters.
- Users will need to enter an offsetting entry to balance all ACH batches. You’ll need to enter a final line item that includes the bank’s routing number, your account number, a credit (CR) or debit (DR) indicator, and the total amount of the batch. To easily enter the offsetting account each time you originate an ACH, you may create a “recipient” to be used as the offsetting account.
This is called Out of Band Authentication, and is an additional security feature in place for your protection. All users with Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.
- If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
- If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
- Email is not an option to receive the code.
Escrow Manager is a comprehensive service that eases the burden of managing escrow funds by allowing you to deposit funds into a single "master" checking account with Individual escrow "sub-accounts" maintained by the bank.
This eliminates the need to open numerous accounts for each individual escrow deposit and allows you to write checks out of a single "master" checking account.
TO OPEN A NEW SUB-ACCOUNT
- Deposit the funds into your Escrow Manager Master Checking Account, using a regular business checking deposit ticket or through Remote Deposit.
- Complete the Escrow Manager New Sub-Account Setup Form
Attach a scanned copy of your client’s W-9 form*
If you are unable to scan, please mail the W-9 form to
Deposit Escrow Management Department Box 31
P.O. Box 460
Ithaca, NY 14851
*Please note: the sub-account will not be opened until we receive a completed W-9 form for each new sub-account requested. This does not apply to IOLA accounts. - You will receive a confirmation email for each Sub-Account Transaction Form processed.
TO DEPOSIT ADDITIONAL FUNDS INTO AN EXISTING SUB-ACCOUNT
- Deposit the funds into your Escrow Manager Master Checking Account.
- Complete the Escrow Manager Sub-Account Deposit Form.
- You will receive a confirmation for each Sub-Account Deposit form submitted.
TO DISBURSE FUNDS FROM A SUB-ACCOUNT TO THE ESCROW MANAGER MASTER CHECKING ACCOUNT
- Complete the Escrow Manager Withdrawal form
- Write a check from the Escrow Manager Master Checking account to disburse the funds.
If you have any questions related to your Escrow Manager accounts please contact our Deposit Escrow Management Department at 1-855-848-8696.
Yes, you will receive a monthly statement, listing all of the activity on the Escrow Manager Master Checking account and a comprehensive, consolidated monthly report that lists all sub-accounts and detailed transaction activity, balance and interest for each account.
This reduces a great deal of paperwork, assists with accounting and provides a detailed audit trail.
Overdraft Courtesy may supplement your overdraft protection services:
Both Savings Overdraft Protection and an Overdraft Line of Credit are overdraft protection services to prevent overdrafts. When there aren’t enough funds available in your checking account to cover a transaction, funds are transferred from your savings account or credit line to prevent an overdraft, and there is a $10 transfer fee per transfer. If you Opt-In and there aren’t enough funds in your savings account or Overdraft Line of Credit to cover the transaction, we may, at our discretion, extend Overdraft Courtesy to pay it, and our standard $38 overdraft fee per item would be charged. If we don’t have your Opt-In on file, we will no longer be able to extend Overdraft Courtesy to approve an everyday debit card or ATM transaction when you don’t have enough funds available in checking, Savings Overdraft Protection, or an Overdraft Line of Credit to cover it. Regretfully, your transaction will be declined.
An overdraft item fee of $38 is charged each time we cover an overdraft that results in a negative end-of-day available balance.
Overdrafts may be created by check, recurring payment, transfer, withdrawal, Debit or ATM Bankcard transaction, or other electronic means.
Once an overdraft has occurred, you must bring your account to a positive balance within thirty (30) days for a minimum of 24 hours.
Whether your overdraft will be paid is at Tompkins Bank of Castile’s discretion, and we reserve the right not to pay. For example, we typically do not pay overdrafts if:
- You do not bring your account to a positive balance within every thirty (30) day period for a minimum of 24 hours
- You are in default on any loan or other obligation to Tompkins Bank of Castile
- You are subject to any legal or administrative order or levy
- Your use of the Overdraft Courtesy has been excessive or abusive
Just follow these simple steps. You must have an active Retail Online Banking account (Business Internet Banking customers must use the provided ACH Cash Management functions to be in compliance with NACHA authorization requirements):
- Log in to your Online Banking Account
- Click on “Transfer”
- Click on “Recipients”
- Click “Add a Recipient”
- Choose “An account at another bank or credit union”
- Choose “Continue to form”
- Print the form using your browser’s print function and complete and sign section
- Return your completed and signed form to us either by US Postal Service, fax or dropping off at your local branch
Outbound Transfers are effective on the later of (i) the next banking day after the Transfer Date (as shown on the Transfer screen), or (ii) such future date as You may have indicated in your Transfer request. The external account will be credited according to the receiving bank’s availability and transaction processing schedule. The cut off time for submitting a Transfer for same day processing is 3:00 p.m. ET each business day.
Inbound Transfers will be credited to your account on the day the Transfer is effective, and the funds may be subject to holds based on our Funds Availability Policy. Your external account will be debited according to the transactions processing schedule of the other financial institution.