New! All customers will now be required to establish a Login ID number and PIN number to access the new system.
Once you have a Login ID number and PIN number , you will automatically have access to all accounts you are Primary, Secondary, Power of Attorney or Custodian on when using Phone Banking, eliminating the need to have a Login ID number for each account.
Please note: Existing Phone Banking customers will be required to do a one-time re-enrollment.
Following are the steps a Personal Banking customer must do to establish their Login ID number and PIN number:
- Customers, new and existing Phone Banking users, must choose one account to enroll.
During the enrollment process, you will be prompted to enter your Account Number, Social Security Number, Zip Code and Date of Birth to verify your identity.
Please note: The Login ID number will automatically default to the account number you enroll. (There is a menu option you may select, at any time, to change your Login ID number).
Following are the steps a Business Banking customer must do to establish a Login ID number and PIN number.
For existing Phone Banking business customers - you will be prompted to press 0 for an operator. You will then be assisted, by a customer service representative, with the re-enrollment process.
Business customers not previously enrolled in Phone Banking must visit a branch to enroll.
Please contact us if you need assistance.