All customers will now be required to establish a Login ID number and PIN number to access the new system.
Once you have a Login ID number and PIN number , you will automatically have access to all accounts you are Primary, Secondary, Power of Attorney or Custodian on when using Phone Banking, eliminating the need to have a Login ID number for each account.
Please note: Existing Phone Banking customers will be required to do a one-time re-enrollment.
Following are the steps a Personal Banking customer must do to establish their Login ID number and PIN number:
- Customers, new and existing Phone Banking users, must choose one account to enroll.
- During the enrollment process, you will be prompted to enter your Account Number, Social Security Number, Zip Code and Date of Birth to verify your identity.
Please note: The Login ID number will automatically default to the account number you enroll. (There is a menu option you may select, at any time, to change your Login ID number).
Following are the steps a Business Banking customer must do to establish a Login ID number and PIN number.
- For existing Phone Banking business customers - you will be prompted to press 0 for an operator. You will then be assisted, by a customer service representative, with the re-enrollment process.
- Business customers not previously enrolled in Phone Banking must visit a branch to enroll.
Please contact us if you need assistance.