Rate our Service

At Tompkins Bank of Castile we strive to provide excellence in customer serviceand recognize our employees for demonstrating the following behaviors:

Friendly and Courteous 
Greet and acknowledge each and every customer with a smile

Demonstrate pride in daily tasks and assignments seeing them through to completion

To community involvement, overall customer satisfaction and increasing shareholder value

Understand clients' needs to provide the best financial solution

Act as our customers' trusted advisor by providing attentive, consultative service

Consistently provide a superior customer experience by exceeding expectations

Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction


Please answer the following questions to let us know about an employee that exemplifies these behaviors:

Employee Information:

Employee Name:  

In what area of the bank does the employee work?


Which behavior did the employee best exemplify?  See above descriptions:


Please describe how our employee exceeded your expectations:


Please rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Please rate the overall performance of the bank based on the following scale:
Based on these experiences, would you be likely to purchase additional products from the bank in the future?

Based on your recent experiences, would you recommend the bank to a friend or family member?



Your Information: *

First Name:             Last Name:   

Phone Number:      Email Address: