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Online Security & Privacy

How We Protect You

The following security features implemented at Tompkins Bank of Castile provide another layer of protection against criminals targeting ACH, wire transfers, and online banking:

Cybersecurity & Fraud Education

Tompkins Trust Company has partnered with Stickley on Security to offer informative Cybersecurity articles and videos as well as the ability to sign up for weekly Cybersecurity newsletters.

Click on the link below to find out more about current threats and potential risks.


Multiple Levels of  Authentication

The use of Multiple Levels of Authentication protects the privacy and the security of your personal information. This security feature uses a unique image together with a unique phrase to help certify that you are entering the bank’s website, and not a fraudulent look-a-like site. Additionally, this security feature provides you with added safety by helping us to identify you and prevent unauthorized access to your accounts.

When you visit your branch office, you can identify us and we can identify you. Your unique image and phrase enables you to identify us over the Internet. When you enroll in multi-factor authentication, you select both an image and a phrase known only to you. Whenever you log in, the image and phrase are displayed so you can be sure that you are accessing our real website, and not an impostor site.

We can identify you by checking any computer that you are using to access our website. Typically, you access our website from one or two computers, such as your work and home machines. Either way, our website will remember your computer, preventing potential fraudsters from logging in to your account even if they acquire or guess your login ID and password. Should you need to login from a different computer, such as from an Internet café, additional steps are taken to verify your identity through a series of challenge questions that you set up during enrollment.

Above all, this security feature provides a significant increase in the security of your online banking over standard login ID and password authentication.

Logging in to Online Banking

If you mistype your password, or make another login error, three times the system will lock you out. This feature is a security item that helps protect the system, the financial institution, and your data. If this happens to you, contact your financial institution representative.

Warning: If you do not recognize your Login Image and Phrase, do NOT enter your Password.

The LookingGlass Protected Seal is a trust mark displayed on the Web sites of organizations that utilize LookingGlass Anti-Phishing™ to provide early detection and immediate take down of malicious phishing sites. The seal indicates to consumers and site visitors that the organization is serious about proactively protecting its customers from online fraud and identity theft.

For criminals, phishing has become one of the most common and effective online scams. The schemes are varied, typically involving some combination of spoofed junk (spam) email, malicious software (malware), and fake Web pages to harvest personal information from consumers.

To address the phishing threat, leading organizations are using an intelligence-led approach to security – one that provides early warning of phishing attacks and other risks to protect their customers from online fraud. LookingGlass Anti-Phishing enables organizations to quickly identify, shut down and recover from online scams that mislead customers through fraudulent use of their corporate identity.

The protection of your bank information is our highest priority at Tompkins Bank of Castile.  In today's environment of increased fraud and data breaches at major retailers, we are continually reviewing procedures to assure the security of your finances.  Here are some things to keep in mind when using your debit card:

    1. It is always best to do a signature based transaction with your Tompkins Bank of Castile debit card.  However, if your card is declined but you know you have the funds available, please try your transaction again as a debit transaction and use your PIN (Personal Identification Number.)
    2. Planning to travel? If you are going away on vacation or business, please notify us.  This will avoid a service interruption that may be generated by our fraud protection service. 

For any issues with your debit card, please contact Card Services at 877-282-0444.


If you believe you have responded to a fraudulent email or website, please send a copy of the email and/or a link to the suspicious site to

For more information on Internet/e-mail scams and identity theft issues, visit the Federal Deposit Insurance Corporation, Federal Trade Commission, the National Consumers League, or the OCC Consumer Protection News.