Contact Us

At Tompkins Bank of Castile, we're committed to being available when you need us.  You can reach us by phone, email or at any branch location. We offer the following customer service options:

By Phone: Click here to contact your local branch office

Automated Phone Banking | 1-888-890-2580

By Email: General Inquiries |  BOCInfo@tompkinsfinancial.com  
By Mail: Tompkins Bank of Castile
PO Box 129, 50 North Main St | Castile, NY 14427
By Branch/ATM Location: Click here to find a Branch or ATM near you
For Internet Banking Assistance: Regular Business Hours

1-888-300-0110 | Monday - Friday, 8am-5pm, Saturday, 9am-12pm (excluding holidays)
Email | ibankBOC@tompkinsfinancial.com 

After Hours Email Support:

Monday - Friday 5pm-9:30pm, Saturday 12pm-9:30pm and Sunday 9am-9:30pm (excluding holidays).
Email | ibankBOC@tompkinsfinancial.com 

To Report a Lost or Stolen Visa Debit Card or ATM Card: Card Services | Monday - Friday, 8:00am - 6:00pm, Saturday 9:00am - 1:00pm
1-877-282-0444
 

After Hours  | 1-800-236-2442

To Report a Lost or Stolen Tompkins Visa Credit Card: 24 Hour Cardmember Service | 1-800-558-3424  
To Contact Tompkins Insurance Agencies 24 Hour Customer Care Center | 1-888-261-2688 

Click here to report a claim 

 Customer Service Options:  Click here to learn more