Contact Us

At Tompkins Bank of Castile, we're committed to being available when you need us.  You can reach us by phone, email or at any branch location. We offer the following customer service options:

By Phone: Contact your local branch office

Monday - Friday 8am - 7:30pm, Saturday 9am - 12pm

Automated Phone Banking | 1-888-890-2580

By Email: General Inquiries |  BOCInfo@tompkinsfinancial.com  
By Mail: Tompkins Bank of Castile
PO Box 129, 50 North Main St | Castile, NY 14427
By Branch/ATM Location: Find a Branch or ATM near you
For Internet Banking Assistance: Regular Business Hours

1-888-300-0110 | Monday - Friday 8am-7:30pm, Saturday, 9am-1pm (excluding holidays)
Email | ibankBOC@tompkinsfinancial.com 

After Hours Email Support:

Monday - Friday 5pm-7:30pm, Saturday 1pm-7:30pm and Sunday 9am-7:30pm (excluding holidays).
Email | ibankBOC@tompkinsfinancial.com 

For Debit Card or ATM Assistance:

Card Services | Monday - Friday 8am - 7:30pm, Saturday 9am - 1pm (excluding holidays)
1-877-282-0444

To Report a Lost or Stolen
Debit MasterCard or ATM Card
After Hours:

1-800-236-2442

To Report a Lost or Stolen
Tompkins VISA Credit Card:

24 Hour Card member Service | 1-800-558-3424

To Contact Tompkins Insurance Agencies 24 Hour Customer Care Center | 1-888-261-2688 

Report a claim  

More Customer Service Options