Government Stimulus Payments
We understand that many of our customers are anxiously awaiting government stimulus payments. The increased traffic to our websites and the number of users attempting to log in to our Digital Banking platform to check the status of their deposit is causing some users to experience difficulty logging in, and/or sporadic sync errors.
Tompkins receives and processes incoming ACH transactions between 7:30am and 8:00am, and at or around 11:30am, 3:30pm, and 4:30pm.
We appreciate your patience as we work through the process of scaling our systems to accommodate the extraordinary demand levels.
We recommend visiting https://www.irs.gov/coronavirus/economic-impact-payments for answers to questions like:
- Will I receive a payment? How much will it be for?
- When can I expect to get my payment?
- How do I know if I’ll receive a check or a direct deposit?
- Do I need to take action to receive payment?
Questions we can help to answer:
I closed my account with Tompkins since filing for taxes - what will happen with my direct deposit?
Unfortunately, if you no longer have an account with Tompkins, we have no choice but to return the payment to the IRS.
I had to close my account and open a new one; will my Stimulus deposit go to the correct account?
In the event you closed an account and opened a new one, we will post the deposit to the new account as long as we can positively identify you as the payment beneficiary. If we are unable to identify the account of the payment beneficiary, we will return the payment to the IRS.
Will Tompkins cash my check if I don’t have an account there?
Tompkins will only cash checks for existing customers. Our branch staff will follow our Check Cashing Policy.
If I file a joint return, whose account will receive the deposit?
The deposit will be directed to the account listed on the 2018 or 2019 taxes (if filed).
How can I protect myself against scams?
Don’t ever give out personal information to anyone who calls, emails, or texts you, especially if they ask you to “sign up” for stimulus payments. If we ever reach out to you, we won’t ask for confidential information. The IRS has provided additional information to help you protect your funds. https://www.irs.gov/newsroom/irs-issues-warning-about-coronavirus-related-scams-watch-out-for-schemes-tied-to-economic-impact-payments