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Contact Us

At Tompkins Bank of Castile, we're committed to being available when you need us.

Whether you’re on the run and need to send a quick email from your smart phone, or you just want to stop in to a branch to ask a question, we’re here to help. Give us a call, send us an email, chat with us live, stop by or fill out the form below. We’re happy to get the conversation started!


Customer Care Center
Local: 1-877-243-8030
Monday - Friday 8am-7:30pm, Saturday 9am-12pm (excluding holidays)

Automated Phone Banking 
24 Hour  Phone Banking | 1-888-890-2580

For Online Banking Assistance: 
Regular Business Hours: 1-888-300-0110 | Monday - Friday 8am-7:30pm, Saturday 9am-1pm (excluding holidays)

For Debit Card or ATM Card Assistance: 
Card Services | Monday - Friday 8am-7:30pm, Saturday 9am-1pm | 1-877-282-0444     

To Report a Lost or Stolen Debit Card or ATM Card After Hours: 

To Report a Lost or Stolen Tompkins Credit Card: 
24 Hour Card member Service | 1-800-558-3424  

To Contact Tompkins Insurance Agencies:
24 Hour Customer Care Center | 1-607-257-4440 | Report a Claim

General Inquiries & Online Banking Assistance |

Monday - Friday 8am-7:30pm, Saturday & Sunday  9am-7:30pm  (excluding holidays)

If you have a general inquiry or an online banking assistance request, live chat support is available on our website:

Monday - Friday 9am-5pm  (excluding holidays)

Tompkins Bank of Castile
PO Box 129, 50 North Main St
Castile, NY 14427

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