At The Bank of Castile, we're committed to being available when you need us. You can reach us by phone, email or at any branch location. You can also report a lost or stolen card, check your True Rewards Visa Debit Card points, chat online with a representative, and more. We offer the following customer service options:
| By Phone: |
Click here to contact your local branch office Automated Phone Banking | 1-888-890-2580
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| By Email: |
General Inquiries | info@bankofcastile.com |
| By Mail: |
The Bank of Castile
PO Box 129, 50 North Main St | Castile, NY 14427 |
| By Branch/ATM Location: |
Click here to find a Branch or ATM near you |
| By Online Chat: |
Chat with a representative now during business hours |
| To Report A Lost or Stolen Visa Debit Card or ATM Card: |
Card Services | Monday - Friday, 8:00am - 6:00pm, Saturday 9:00am - 1:00pm 1-877-282-0444
After Hours | 1-800-236-2442
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| To Report A Lost or Stolen Tompkins Visa Credit Card: |
24 Hour Cardmember Service | 1-866-552-8855 |
| To Access & Redeem True Rewards Visa Debit Card Points: |
Click here or call | 1-877-7MYREWARDS (1-877-769-7392) |
| To Contact Tompkins Insurance Agencies |
24 Hour Customer Care Center | 1-888-261-2688
Click here to report a claim
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Customer Service Options: Click here to learn more